1. Definitions

• We / us / our means Zaneti (and any related entity operating this website).
• You / your means any user of this website and any purchaser of Products.
• Products means goods offered for sale or displayed on this website (including made-to-order items).
• Order means an order you place with us (including where initiated by quote acceptance).
• ACL means the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
• Business Day means a day other than a weekend or public holiday in Victoria, Australia.

2. About us

This website is operated by Zaneti. Details on how to contact us appear in the Contact section.

3. Website use

• You must use this website lawfully and not misuse it.
• You must not interfere with the website’s operation, security, or availability.
• You must not submit false, misleading, or incomplete information (including delivery details).
• You must not use any “deep-link”, “page-scrape”, “robot”, “spider” or similar automatic process to access, copy, monitor, or extract content from this website.
• Where we provide downloadable materials (for example, data sheets), you may use them for your personal, non-commercial informational purpose only, you must not remove proprietary notices, you must not modify them, and you must not post them on any networked computer or broadcast them in any media.

4. Quotes, pricing and product information

4.1 Quotes

• Any written quotation is an invitation to treat only and does not create a binding contract until accepted by us.
• Unless stated otherwise, quotes are valid for 14 days from the date issued.

4.2 Pricing

• Prices displayed online may change without notice.
• Delivery and handling charges (if applicable) are shown during checkout or quoted in writing.
• If a clear pricing error occurs, we may correct it and may cancel or refuse to process the Order (including after an order confirmation).

4.3 Product images, colours and natural variation

• Product images are indicative only and may show optional finishes, accessories, or styling props that are not included.
• Colours may display differently across screens. Screen-to-screen colour variation is not a fault.
• Some Products are handmade or made from natural materials. Variations in grain, tone, texture, dimensions, and finish can occur and are not defects.
• We may update standard designs, finishes, materials, construction methods, and dimensions where required (including for supply chain or product improvement), provided the overall intent and function of the Product remains consistent.

4.4 Lead times

• Lead times and dispatch estimates are estimates only and may change due to factors outside our control.
• Where a Product is made-to-order or non-stock, lead times may be longer.
• We do not accept cancellations or refunds based on lead time estimates.

5. Orders and payment

5.1 Placing an Order

• Orders must be placed online or in writing (email accepted).
• We may accept or reject any Order (or part of an Order) at our discretion.
• You must check your Order details carefully before confirming. After confirmation, changes may be refused or may incur charges.

5.2 Deposits and order commencement

• Where we require a deposit, production or processing will not start until the deposit is received.
• For custom or made-to-order items, deposits are generally non-refundable once production begins (and may be non-refundable even prior to production for bespoke work).

5.3 Payment terms

• Unless agreed otherwise in writing, payment must be made in full prior to dispatch or collection.
• Payment terms may be changed or revoked by us in writing.
• You are responsible for any bank or transfer fees charged by your bank or on your side of the transaction.

5.4 Order cancellations

• No Order may be cancelled, modified, or deferred without our prior written consent.
• If we agree to a cancellation, you must reimburse us for costs incurred (including materials, labour, handling and any third-party charges).
• A cancellation or restocking fee may apply (including for returned stock accepted at our discretion).

6. Delivery, risk and collection

6.1 Delivery fees and scope

• Delivery fees vary based on size, weight and destination and are shown at checkout (or in writing for non-checkout orders).
• Delivery estimates are generally based on delivery to the ground floor front door.
• Multi-level delivery, placement, unboxing, de-bagging, after-hours, weekend, regional, or special access deliveries may incur extra charges and must be arranged in advance.
• Delivery locations must be clear and accessible. Where lifts are needed, suitable lift access must be available.

6.2 Delivery time

• Dispatch estimates are shown on product listings. In-stock items typically dispatch within around one Business Week, unless stated otherwise.
• We will email you when your item dispatches or if we anticipate delays.
• To the extent permitted by law, we are not liable for delay, failure, or inability to deliver goods.

6.3 Delivery method and locations

• We use multiple carriers and may use third parties to service remote areas.
• We cannot deliver to PO Boxes or Parcel Lockers for most Products due to size and signature requirements.
• We may refuse delivery to locations we deem high risk or inaccessible by standard services. In that case, you may use your own carrier and you assume responsibility for loss or damage during transit.

6.4 Providing the correct address and failed delivery

• You must provide a correct delivery address and a contact phone number.
• If the address is incorrect and a shipment is returned, you must pay additional shipping charges to resend.
• If delivery fails due to your error or fault after two attempts or 21 days (whichever occurs sooner), we may cancel the Order and refund the price paid less delivery/handling fees incurred.
• If a delivery requires more than one attempt, you agree to pay the related costs and a reasonable administration charge.

6.5 Risk and title

• Risk in the Products passes to you on commencement of delivery or dispatch (as applicable).
• We do not accept liability for loss, theft, or damage after delivery. You should arrange appropriate insurance for your circumstances.

6.6 Click & Collect

• Collection requires your order confirmation and valid photo ID.
• If someone collects on your behalf, you must notify us in advance and they must bring the order confirmation and valid photo ID.
• Damage occurring during your own handling and transportation from a Click & Collect pick-up location is not covered by our faults/warranty process.

7. Damaged goods, wrong items and shortages

7.1 Reporting timeframe

You must inspect Products promptly on delivery/collection. Notify us in writing as soon as possible and, where practicable: within 24 hours for delivery issues that are obvious at delivery/installation, and otherwise within 3 Business Days of receiving your delivery for concealed issues.

7.2 Damaged in transit

• If packaging or the Product is clearly and significantly damaged on delivery, take photos/video, refuse delivery, and contact us immediately.
• If you discover damage after delivery, take photos/video and contact us as soon as possible (ideally within 3 Business Days).
• Remedies depend on the issue and may include parts supply, guidance for self-repair (with compensation where appropriate), local repair arrangements, replacement (subject to availability), alternative product, store credit, or refund.
• If we require return of the Product due to transit damage or supply error, we will arrange return as required by law.
• Where you nominate your own carrier, you are responsible for transit claims with that carrier and we are not responsible for damage or loss in transit.

7.3 Wrong item delivered

• If you receive an incorrect item, notify us as soon as possible (ideally within 3 Business Days).
• We will arrange the correct item and organise return/pick-up of the incorrect item where appropriate.

7.4 Shortages and errors

• All claims for defects, shortages, and/or errors must be made in writing with supporting photographs within 5 days after receipt.
• Failure to notify within that timeframe may be treated as acceptance to the extent permitted by law.

8. Returns, change of mind and refunds

8.1 Change of mind

• Please choose carefully. We do not offer returns or refunds for change of mind or wrong selection, except where required by law.
• Screen colour variation is not a fault and is treated as change of mind. If a discretionary return is approved, a restocking fee and all freight/handling costs will apply.
• Custom and made-to-order items are non-returnable, except where required by law.

8.2 Returns approved for fault

• Delivered orders may only be returned when repair or replacement is indicated and approved by us, except where required by law.
• Unauthorised returns may be refused and returned at your cost.

8.3 Refund process (if applicable)

• Once a return is received and inspected, we will notify you of approval or rejection.
• Approved refunds are processed to the original payment method within a reasonable time.
• Only regular-priced items may be eligible for refund where applicable. Sale items may be excluded except where required by law.

8.4 Return shipping

• Where a return is accepted for change of mind (at our discretion), you are responsible for return shipping and shipping costs are non-refundable. If a refund is issued, return shipping may be deducted from the refund.
• Where ACL requires us to cover costs, we will do so to the extent required by law.

9. Warranty and Australian Consumer Law

9.1 ACL rights

Our goods come with guarantees that cannot be excluded under the ACL. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

9.2 Our faults and warranty process

• We warrant Products to be free from defects in materials and workmanship and of acceptable quality and durability for their intended purpose.
• If an item is missing parts, is faulty, defective or has manufacturing damage, provide photos/video and contact us as soon as possible (ideally within 3 Business Days of delivery).
• The appropriate remedy depends on the issue and may include: parts supply, repair guidance, local repair arrangements, replacement (subject to availability), alternative product, store credit, or refund.

9.3 What is not covered

• Normal wear and tear.
• Improper assembly, modification, abnormal use, misuse or abuse.
• Improper maintenance or lack of care (including fabric, leather, timber and stone care).
• Damage to external packaging only.
• Damage occurring during your own handling/transport (including from Click & Collect locations).
• Minor variations in dimensions, colour, grain or finish; minor imperfections or superficial blemishes.
• Issues caused by failure to follow product care instructions, including outdoor exposure beyond intended use.

9.4 Our rights

We may refuse a return where we cannot be reasonably satisfied the Product was purchased from us, or where damage is due to wear and tear, misuse, failure to follow instructions, or failure to take reasonable care (to the extent permitted by law).

10. Freight, removal and reinstallation during warranty

Freight is not covered during the warranty period for:

• any voluntary manufacturer’s warranty provided in addition to your ACL rights;
• any extended warranty period offered beyond ACL requirements; and
• any discretionary remedy provided outside ACL.

This means costs relating to freight, packaging, removal, site access, isolation of utilities, cranes, after-hours work, installation, reinstallation, and any similar logistics are at your cost for the entire warranty period, including any extended warranty.

ACL remains unchanged. Where the ACL requires us to pay freight or other costs (for example, in some circumstances for a major failure), we will meet those obligations to the extent required by law.

11. Product care & finishes disclaimer

11.1 General

• You must follow care instructions provided with the Product and any maintenance guidance on this website.
• Product performance and appearance depend on correct use, cleaning, and environment.
• Commercial settings may accelerate wear and tear due to higher use and harsher cleaning regimes.

11.2 Fabric (including vinyl)

• Vacuum weekly with low suction and a soft brush to remove dust and grit.
• Pilling can occur with normal use and is not a fault. A fabric pill remover can be used.
• Follow the manufacturer’s cleaning guidance for your fabric type.

11.3 Leather

• Use only cleaners designed for your leather type.
• Clean spills promptly. Old stains can become permanent.
• Do not use detergents, alcohol, chemicals, soaps, shoe polish, wax, window cleaner, silicone, saddle soap, or products not designed for the leather type.
• Avoid sharp objects, dye transfer (including denim), and sitting with wet swimwear/towels.
• Pets can cause wear, oils and dirt transfer, and pilling.

11.4 Vinyl

• Use mild soapy water and dab (do not rub). Air-dry or use a hairdryer on low.
• Do not use concentrated ammonia/chlorine or bleach-based cleaners.

11.5 Stone and marble (where applicable)

• Stone can stain. Clean spills promptly and avoid harsh chemicals.
• Slight surface scratches may be buffed with fine steel wool (0000). Deeper scratches, chips and gouges should be repaired and re-polished by a professional.
• Certain stains may require specialised treatment (for example, poultice applications). Some deep stains may not fully remove.

11.6 Timber

• Timber can move and change over time due to temperature, humidity and UV exposure.
• Outdoor timber requires ongoing treatment and should not be left exposed 24/7.

Failure to follow care instructions and reasonable maintenance may void coverage for those issues to the extent permitted by law.

12. Treating outdoor timber tables

Outdoor timber tables are designed for outdoor use, however they should be stored indoors when not in use. Timber table tops are not intended to be left outdoors 24 hours a day, 7 days a week.

12.1 Raw linseed oil (general guidance)

• Treat at least every 1–3 months depending on location, weather and exposure.
• Clean and dry the surface before treatment.
• For deeper penetration, mix raw linseed oil 50:50 with mineral turpentine.
• Apply thin coats and wipe excess after about 20 minutes to avoid a sticky finish.
• Allow drying time between coats.
• Safety: Linseed oil rags can self-ignite. Soak used rags in water and dispose of safely.

13. Intellectual property

• We own or license all intellectual property rights in this website and its material (including brands, logos, text, images, video, layouts and compilation).
• These works are protected by intellectual property laws worldwide. All rights are reserved.
• You must not scrape, copy, reproduce, publish, distribute, or use our content without our prior written permission.
• You must not modify copies of materials you have printed or downloaded and you must not use any content separate from accompanying text.
• Any permitted sharing must acknowledge us (and any identified contributors) as the authors.

14. Third-party websites

• Links to third-party sites are provided for convenience only.
• We do not control third-party content and accept no responsibility for it or any loss arising from your use of it (to the extent permitted by law).
• You should review the terms and privacy policies of any third-party sites you visit.
• You may link to our home page provided you do not damage our reputation or suggest an association or endorsement where none exists. We may withdraw linking permission at any time.
• Our website must not be framed on any other site.

15. Viruses and hacking

• You must not misuse this website by knowingly introducing viruses, trojans, worms, or other harmful material.
• You must not attempt unauthorised access to the website, servers, databases, or connected systems.
• While we take reasonable steps to keep the website safe, we are not liable for loss or damage caused by technologically harmful material to the extent permitted by law.
• You should use up-to-date virus checking software when browsing.

16. Electronic communications

You consent to receive communications from us electronically (including by email and website notices). You agree that electronic communications satisfy any legal requirement for communications to be in writing.

17. Social media and blog guidelines

• We welcome comments, photos and videos where relevant to our products and brand.
• We may remove posts we consider off-topic, spam, advertising, offensive, sexually inappropriate, threatening, abusive, hateful, profane, or defamatory.
• We may address factual errors or remove content where appropriate.
• Do not copy our material and repost it without attribution, do not claim it as your own, and do not use it for commercial purposes.
• We may ban users who do not follow these guidelines.

18. Liability and indemnity

18.1 Limitation of liability

To the extent permitted by law, we exclude all conditions, warranties and other terms that might otherwise be implied by statute, common law, or equity. Nothing in these Terms limits any rights you have under the ACL that cannot lawfully be excluded.

To the extent permitted by law, we are not liable for any direct, indirect, or consequential loss or damage arising from your use of this website, Products or services, or inability to use the website, including loss of income, revenue, business, profits, contracts, savings, data, goodwill, or wasted time.

Where laws imply warranties or conditions that cannot be excluded (including under the Competition and Consumer Act 2010 (Cth)), our liability is limited (at our option) to:

• for goods: repair or replacement, supply of equivalent goods, or payment of the cost of repair/replacement/supply; and
• for services: supplying the services again or payment of the cost of having the services supplied again.

Without limiting the above, to the extent permitted by law, our maximum aggregate liability will not exceed the amount paid by you for the Products in question.

18.2 Indemnity

You agree to indemnify us (and our directors, employees and representatives) from and against claims, demands, damages, liabilities and costs (including legal costs) arising from or related to your breach of these Terms or misuse of this website, to the extent permitted by law.

18.3 Severability

If any part of these Terms is found to be void, invalid or unenforceable, that part will be read down or replaced to best match the intent of the original provision, and the remainder will continue in effect.

19. Governing law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

20. Changes to these Terms

We may update these Terms by publishing the updated version on this page. Continued use of this website after changes are published indicates acceptance of the updated Terms.

21. Contact

For questions about these Terms, warranty claims, or delivery issues, contact us:

• Email: hello@zaneti.com.au