Zaneti Warranty & Consumer Guarantees

Zaneti furniture is designed for residential and commercial environments, including hospitality and high-traffic settings. This page outlines our manufacturer warranties, structural coverage, finish warranties and your consumer rights under Australian Consumer Law.

Manufacturer Warranty Periods

In addition to rights under Australian Consumer Law, Zaneti provides the following manufacturer warranty periods from the original date of purchase. Warranty coverage applies when products are used in the environment and manner for which they are designed.

Warranty for Commercial & Hospitality Use

Zaneti commercial collections are engineered for durability in hospitality, workplace and public environments. Structural warranty coverage applies where products are specified and used in accordance with their intended commercial rating.

For commercial specifications and project support, visit our Hospitality & Commercial Projects page.

How to Lodge a Warranty Claim

If an item arrives with missing parts, is defective, or appears damaged during manufacture, please provide:

• Proof of purchase (order number)
• Clear photos or video showing the issue
• A short note on where and how the product is used (indoor, outdoor, coastal, hospitality, etc.)

Contact your retailer first, or email us via Contact if you purchased online. Where possible, notify us within three (3) business days of delivery.

Assessment Outcomes

Where a claim is assessed and accepted, Zaneti may arrange one or a combination of the following remedies:

• Supply of missing parts or replacement components
• Guidance for self-repair (with compensation where appropriate)
• Repair by a local tradesperson (with compensation where appropriate)
• Replacement of the product (subject to availability)
• Provision of an alternative product
• Partial or full store credit or refund

Freight, Transport & Associated Costs

Where a warranty claim is accepted, remedies do not automatically include transport, freight, removal, reinstallation or associated labour costs.

At Zaneti’s discretion, assistance with transport or related costs may be provided in specific circumstances. Any such assistance is discretionary and does not create an ongoing obligation or precedent.

What Is Not Covered

• Normal wear and tear
• Damage resulting from improper assembly, installation or modification
• Damage arising from abnormal use, misuse, abuse or impact
• Damage caused by improper or insufficient maintenance and care (including fabric, upholstery, leather or timber finishes)
• Damage to packaging only
• Damage occurring during customer-arranged transport or Click & Collect collection
• Minor variations in dimensions, colour, grain or finish
• Minor superficial imperfections or blemishes

Your Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet a consumer guarantee, please contact us with your name and order number and our team will assist.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty FAQs